At SNCF Voyageurs, we’re meeting the challenge of low-carbon mobility by operating trains and maintaining rolling stock. We work to meet everyone’s needs in terms of selection, cost, service quality and environmental protection.

At SNCF Voyageurs, we bring innovative capacity and a legacy operator’s expertise to a highly competitive market, serving a wide range of customers and partners:

• passengers
• transport authorities (TAs), such as the French State for Intercités service, and the French regions for Transilien and TER
• players in the mobility sector
• industrial companies
• manufacturers

At SNCF Voyageurs, we have 3 passenger transport activities: high-speed long-distance rail—including low-cost offers—in France and other European countries; last-kilometre service in rural communities; and mass transit in the Paris region.

We tailor each offer to the special needs of the national, regional and local TAs that govern these lines.

Under its PlaneTER programme, TER works with TAs to create door-to-door solutions, offering easy, reliable, sustainable regional mobility for all. TER covers the full range of transport modes—trains, coaches, carpooling, bikes and more. Thanks to our wide range of skills, knowledge of the French market, and complementary business lines, SNCF Voyageurs delivers a fully integrated offer that meets the needs of regional passengers and TAs:

• sales (including special fares and services)
• passenger information
• ticketing
• transport
• rolling stock maintenance

In recognition of our expertise, 12 French regions and the Luxembourg National Railway Company have signed €2.1 billion in commitments with SNCF Voyageurs to carry out our OPTER maintenance programme. Over the next 10 years, we’ll refurbish and update nearly 1,000 TER regional trains at our 10 heavy-maintenance Technicentres across France.

The Transilien network, serving a region of 12 million, is a showcase for our crowd management and rail traffic skills. It will soon become even more complex when the massive Eole project extends RER commuter line E some 55 km into the west side of the Paris region.

With average per-passenger CO₂ emissions at just 4.1 g/km—versus 138 g/km for a car with driver—Transilien also plays a major role in meeting the environmental challenge and easing urban congestion.

Safety. Quality. Technical expertise. Innovation. The industrial division at SNCF Voyageurs handles preventive and corrective maintenance for the Group’s 17,000 passenger and freight trains, offering a full range of services for all types of rolling stock, from the oldest to the most modern. And these services are available not just to our own fleet, but to any rail company that wants to operate in France and benefit from our expertise.

Customers can rely on our Technicentres and support units for top-quality routine and heavy maintenance. These connected, cutting-edge facilities feature factory 4.0 operations, robotics, physical assistance technologies, 3D part printing, AI and more.

SNCF Voyageurs employees work to the latest industry standards. They also partner with train and parts manufacturers and TAs to help develop, certify and test new rolling stock.

Our industrial division has launched an operational excellence campaign to optimize productivity, service quality and costs. To keep SNCF rolling stock performing at its best, we carry out maintenance regularly:

• all Technicentres operate 24 hours a day
• on average, our Technicentres handle one trainset every three days
• every year, we service the bodies of 1,300 locomotives and wagons

Thanks to our subsidiary SNCF Connect & Tech, SNCF Voyageurs is also a French leader in digital technology and e-commerce for the mobility sector. With 1,200 employees—including 900 tech experts—in Lille, Nantes and Paris, SNCF Connect & Tech designs and deploys digital solutions for SNCF Group customers.

SNCF Connect offers services through a website and a mobile app. Launched in 2022, these digital tools let travellers plan any journey, short or long, from the first kilometre to the last. Functions include:

• finding the best route
• booking and after-sales service
• passenger information

SNCF Connect had 16.5 million customers in 2024. The number of visits to the website and app has doubled in 3 years.